No cash on delivery :

We practice the ‘No cash on delivery’ policy in order to ensure that each item, in every order, is stored and shipped at optimum conditions. Per statistics, a large percentage of orders on COD basis are sent back on some pretext or another. This results in products moving out of the warehouse only to be sent back in a few days. We prefer to keep our products well rested for genuine buyers.

Payment:

We accept a variety of online payment methods including credit cards, debit cards and Net Banking through our secure payment gateway.

Cancellation Policy:

The order process is automatically initiated by our operating system on receipt of the authorization from your bank – the order then gets packed and is ready to be shipped to your address within just a few hours of the order process completion ensuring the shortest delivery transit time and making cancellation once an order is confirmed, not possible.

Transit Damage:

In case of shipment damages incurred during transit by the carrier entrusted with delivery of your order, a full replacement of damaged goods will be made by us based on the following:

• Any noticed damages / complaints should be reported back to us within 48 hours of receiving the product to render eligible for replacements. To report, please send us the necessary details through our Connect page.

Refund Policy:

When you buy any product at www.organicfarmersco.com you are assured of purchasing a top quality product, consistently, and therefore our terms of sales are a no refund policy. However, for any erroneous supplies that are reported to us within 48 hours of your receiving the product, if found eligible for replacement, will be replaced free of any charges to your address as per our regular delivery policy, at no extra cost. The customer should get in touch with Organic Farmers Co. customer care team to report an erroneous product and initiate the return process. The shell cardboard packaging of the product has to be returned along with the sealed & unopened airtight package that contains the product in order to qualify for a full refund. Cost of return will be borne by Organic Farmers Co.